Foy & Co Interiors are committed to protecting the privacy of our site visitors and customers.
We will not disclose information about our customers to third parties except where it is part of providing a service to you - e.g. arranging for an order to be sent to you, and for the purpose of email marketing where we have your express permission to do so.
We would really like to send you details about our products, offers & promotions but we will only do so when you tell us that you are happy to receive this information. You can let us know that you would like to receive this information by signing up to our newsletter.
We will use your personal information when you buy products. This is so that we can complete your order, or for example, to remind you if you have left something in your basket. We won’t use your personal information for regular marketing purposes unless you have given us permission to do so.
All the information you give to us is confidential. We will only use your information in the way we tell you in this policy.
Address: Customer Support, Foy and Co Interiors, Unit 8b Vale Business Park, Cowbridge CF71 7PF.
Telephone number: 01446 771210
What personal information do you give us?
You may provide us with your: name, address details (payment address; delivery address), email address, your purchase history and web browsing history and any information you decide to share with us when contacting us by email, letter or phone.
What personal information do we pass to third parties?
Your privacy matters to us and we will never sell or disclose your personal information to a third party to use the information for any other purposes than described in this policy.
We may give relevant personal details to trusted service partners for delivering services to you. For instance, for the purposes of processing payments, delivery and other services such as sending emails. We make sure that your personal information is protected if any of our service partners are involved in managing this data.
We may also disclose your personal information to third parties in the event that:
- the company or substantially all of its assets are acquired by a third party, in which case personal data which we hold about our customers may be one of the transferred assets;
- we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of; or to protect the rights, property, or safety of Foy and Co Interiors, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
What we do with the personal information you provide to us
We use the information you give to us in several different ways:
Processing orders and deliveries
To process your order we use payment systems of trusted third parties to ensure that your payment is safe. We do not collect or store any payment data.
To ensure that the products you buy from us are delivered to the correct address we share the relevant personal information you have provided. For example, your name, address for delivery and any delivery preferences you have outlined to us such as the type of delivery.
We store and process the information you provide for a period in case of queries or returns, and to allow you to see your order history in your account.
To communicate with you about orders you placed or to confirm your online account creation.
To carry out statistical analysis
We use technology to track users on our website. We use this information on an aggregate, anonymous basis and will not use it to identify any particular user. We use the information collected to help us generate statistics for analysis purposes and for future marketing initiatives. This information is also used by us to improve our services to our customers and site visitors.
To carry out marketing activities and optimise the customer website experience
We may use several methods for one-off communication and to improve customer’s browsing experience, for instance:
So that you can create an account when you shop online with us. This enables you to purchase our products online without having to fill in your personal information every time you shop online with us. If your account has been inactive for a long period of time, we reserve our right to delete your account;
To contact you for feedback about the experience you had whilst shopping with Foy & Co so that we can find out about what we are doing well and what we can improve on;
To contact you by email if you left the checkout process without completing, or if you bought samples. This will only be a reminder and you have not been added to any mailing list unless you opted-in to receive our newsletters.
To respond to any experiences you had when shopping with us. For instance, you may have asked us questions on our social networking sites and we may reply to you;
To send you email newsletters if you opted-in to receive these. You can unsubscribe from these at any point by clicking the unsubscribe link in the email footer.
Where is your personal information stored?
We keep the personal information we collect about you in secure environments. Your personal information is protected from unauthorised access, disclosure, use, alteration or destruction by any organisation or individuals. Some countries outside of the European Economic Area have laws and policies which do not guarantee the same protections as within the European Economic Area. Where your personal information is transferred outside of the European Economic Area we make sure that your personal information is protected in the same way as if it were in the EEA and we take all reasonably necessary steps to ensure that the data is kept private and held securely.
Our website may contain links to and from third party websites. These websites have their own privacy policies. If you follow a link to any of these websites, please make sure that you read their privacy policies before you submit any information to these websites. We do not accept any responsibility or liability for their policies.
No longer wish to be contacted for marketing purposes?
If you do not wish to be contacted about our products you can write to us at: Customer Support, Foy and Co Interiors, Unit 8b Vale Business Park, Cowbridge CF71 7PF.
Alternatively, you can unsubscribe to the email newsletters by clicking the unsubscribe link provided in marketing emails you receive from us.
Wish to view, update or remove your records?
If you wish to verify the details you have submitted to Foy & Co or if you wish to remove your details then please contact us in writing. If you have created an account on our website, you can change the details stored about you by logging into your account.
For security purposes we will request proof of identity before we reveal any information. This proof of identity will take the form of your e-mail and other address details submitted upon placing an order.
You can write to us at: Customer Support, Foy and Co Interiors, Unit 8b Vale Business Park, Cowbridge CF71 7PF, or email:email@example.com
Access to your information
If you want to know what information Foy & Co holds about you, we will provide you with that information free of charge within 30 days of receiving the request. To obtain this information please write to us at: Customer Support, Foy and Co Interiors, Unit 8b Vale Business Park, Cowbridge CF71 7PF, or email:firstname.lastname@example.org
We're passionate about providing an excellent customer service, so we're always pleased to hear from our customers (even if it is a complaint!). We are appreciative of any time you spend giving us feedback to ensure our customers are completely satisfied - we want you to keep coming back to Foy & Co and recommend us to your family and friends.
Customer Support, Foy and Co Interiors, Unit 8b Vale Business Park, Cowbridge CF71 7PF, or email:email@example.com